Terms & Conditions


Refund Policy

Please note that due to the nature of the product and sanitary/health concerns, there are no returns /exchanges/refunds on TSD Hair.

In the event that we made an error with your order, or there is a problem with the hair received, please notify us within 7 days of the receipt of your order and we will correct it for you.

If the hair has been removed from the original packaging, worn, or has been altered from its original new condition. Under no circumstances will an exchange/return be authorized.

Please note that ALL SALES ARE FINAL. No refunds will be permitted.

All orders are subject to availability and confirmation of the order price. When purchasing TSD Hair you must be over 18 years of age and posses a valid credit or debit card issued by a bank acceptable to US. TSD Hair retain the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are a authorize user of the credit or debit card used to place your order and that there are sufficient funds to cover the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to change.


Shipping & Delivery

Orders must be placed by 12pm EST to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday – Friday.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force for which we will not be responsible.

Currently, TSD Hair ships US only.

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. 

Once your order has been placed and is being processed, you should decide to cancel your order prior to shipping, a 10% cancellation fee will be deducted from your refund.

By completing your order at check out, you have agreed to the terms and conditions of the sale.

We here at TSD Hair take pride in our products and service, and our ultimate goal is to please you!